Senior IT Technician

Manufacturing
Northern Suburbs, Cape Town – Western Cape – South Africa

Drive infrastructure resilience, optimise enterprise systems, and support IT performance across a thriving manufacturing business. Ready to lead from the front? Apply now and make your mark on their IT ecosystem.
 
An exciting opportunity exists for a skilled Senior IT Technician to join a fast-paced, innovation-led IT team. You will ensure IT service continuity, network optimisation, system security, and user support across both on-premises and cloud-based environments. Reporting to the IT Manager, this position requires hands-on experience across infrastructure, enterprise applications, and user support. This is a key senior role for a confident problem-solver with strong root cause analysis skills and a track record of delivering against SLA-driven support objectives.
 
Minimum Qualifications & Experience:
  • Degree or Diploma in Information Systems / IT OR Microsoft Certified (Azure/Windows Server/365 Admin)
  • 4–6 years’ experience in a senior IT support or infrastructure technician role (essential)
  • Strong TCP/IP, desktop, server, and network troubleshooting experience
  • Experience with firewalls, hypervisors, managed switches, and PABX systems
 
Technical Skills:
  • Proficient in Microsoft 365, Azure, Power Apps, and Windows Server
  • Familiarity with RMM tools, backups, updates, and endpoint security
  • Server storage and LAN/WAN maintenance
  • SLA-based support delivery with prioritisation of critical tickets
 
Preferred Attributes:
  • Excellent root cause analysis and fault resolution skills
  • Strong documentation, procedural, and policy compliance orientation
  • Effective communicator with a service mindset and ability to train end-users