IT Service Desk Engineer
Chem/Petro/Oil & Gas
Upper Highway – Kwa Zulu Natal – South Africa
An exciting opportunity exists for an IT Service Desk Engineer at an international manufacturing company known for its dynamic and supportive culture. This fast-paced environment is ideal for an organised, detail-oriented professional passionate about delivering top-tier technical support. As the primary point of contact for regional IT incidents and requests, you will play a crucial role in maintaining business continuity, ensuring that hardware, software, and network issues are resolved promptly and efficiently.
Qualifications:
- Bachelor’s Degree strongly preferred; minimum National Certificate/Diploma in IT or equivalent.
Experience:
- Minimum 3 years’ experience in an IT support role.
- Strong background in hardware and software support.
- Experience with print and file servers, inventory and asset management.
- Familiarity with meeting room equipment and collaboration software.
- Experience with ticketing systems (e.g., ServiceNow, Jira) is advantageous.
- Proven ability to deliver excellent customer service with strong verbal and written communication skills.
- Proactive mindset and a commitment to continuous learning.
Technical Skills:
- OS configuration (Windows).
- Microsoft client-side software (Windows 10/11, Microsoft 365, Teams).
- Hardware and software installations and upgrades.
- iPhone/Android support.
Cyber endpoint protection.
