Head of Talent
Call Centre BPO
Durban – Kwa Zulu Natal – South Africa
The Head of Talent will be responsible for defining and leading the end-to-end talent strategy across recruitment, learning and development, and employee retention, ensuring the organisation attracts, develops, and retains a high-performing, scalable workforce.
Reporting to the business function executive, this role demands a strategic thinker with a hands-on approach, capable of aligning talent solutions with evolving business needs across domestic and international markets.
Essential Requirements:
- A bachelor’s degree in Human Resources or a related field, with a
- A minimum of 3–5 years of experience in senior-level talent management,within a high-volume, international BPO environment.
- You will bring demonstrable success in shaping and delivering recruitment and learning and development (L&D) strategies, leading large teams, managing cost and operational key performance indicators (KPIs), and driving continuous improvement through data-driven insights.
- Technical expertise in LMS platforms, e-learning design, and digital recruitment tools is essential.
- The ability to develop tailored learning journeys and execute targeted attraction campaigns.
- A high level of commercial awareness, combined with strong communication, stakeholder engagement, and team leadership skills, is critical.
- Preferred candidates will have worked within matrix environments, managed complex training programs across time zones, and demonstrated agility in adjusting to shifting campaign demands.
This is a highly visible leadership role suited to a driven, collaborative professional with a passion for talent development and organisational excellence.
