Control Room Operator – Cape Town
ICT
Cape Town – Western Cape – South Africa
The Control Room Operator (Tier1) is critical in maintaining seamless site operations by monitoring real-time systems, responding to incidents, and providing first-line technical support.
Working in a fast-paced, 24/7 Operations Center, this role requires a keen eye for detail, strong problem-solving skills, and the ability to handle high-pressure situations efficiently. Responsibilities include continuous system monitoring of networks, weighbridges, security systems, and IT infrastructure, identifying and escalating connectivity issues, software failures, and operational disruptions.
The role demands proficiency in troubleshooting basic hardware, software, and network issues while ensuring timely escalation to Tier 2 support when necessary. Effective communication and coordination with on-site teams, security personnel, and IT engineers are essential to maintaining operational continuity.
You should have a solid technical foundation, the ability to log and report incidents accurately, and a strong commitment to compliance with security protocols and standard operating procedures. Prior experience in a control room, IT support, or network monitoring environment is highly preferred. Due to shift requirements, reliable personal transportation is essential.
