Client Services & Service Delivery Manager
ICT
Sandton – Gauteng – South Africa
Hybrid Working Model. A technology-driven business requires an experienced Client Services & Service Delivery Manager to lead customer support operations for a specialised enterprise data services portfolio, serving as the key link between clients, internal technical teams, and commercial stakeholders.
This role requires a strong people leader to manage the Engineers and Onboarding teams. While ensuring exceptional service delivery, operational oversight and consistent client communication.
Minimum Requirements
- Relevant qualification in Business, IT, or related field
- 5+ years of experience in Service Delivery, Client Services, or Customer Operations
- Proven leadership experience managing service or technical teams
- Exposure to technology, cloud, SaaS, data services, or managed services environments
- Strong client-facing communication and reporting capability
Key Responsibilities
- Lead customer support operations and service teams
- Manage client relationships and service performance
- Coordinate communication between technical and commercial teams
- Monitor SLA performance, reporting, and escalations
Drive customer satisfaction and service excellence