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Technical Repair Manager

Technical Repair Manager

Non Equity
Johannesburg North – Gauteng

Reporting to the CEO you will ensure complete Best in Class performance and compliance of the “White Goods” Technical Department.  Ensuring that all technical repairs, installations and repairs of all equipment applicable to the business are completed in accordance with the Group guidelines and best possible quality standards. Essential that you have experience as a technical manager for small appliances as well as managing a Bench repair facility.
 
Essential Education and Experience and Skills
  • Matric
  • Technical Electronics qualification NQF 5 or higher essential
  • Minimum of 5 years of experience in managing technical teams in a service environment
  • White Goods experience essential
  • Valid Driver’s License Code 8
  • Relevant job costing system and IT user experience
 
Main Responsibilities
  • Manage all technical activities (B2B and B2C) in the market
  • Take responsibility for the Technical Budget based on business/technical needs
  • Manage and drive all key technical reports and reporting
  • Manage the Company’s Recycling programs
  • Plan and implement technical training
  • Ensure compliance of all products with local regulatory requirements
  • Manage and co-ordinate all issues relating to compliance of appliances and accessories
  • Implement and support incident and crisis management (appliances and accessories)
  • Implement and monitor product traceability exercises
  • Design appropriate solutions for improvement of existing After Sales Service procedures to meet customer expectations
  • Manage after-sales service offerings
  • Ensure that labelling information is compliant with local legislation
  • Create awareness about the company’s green initiatives
  • Implement and align the business to IS0 14001:2015 standard
  • Implement and maintain a health and safety system in line with Group standards
  • Undertake a risk assessment of local operations and implement the necessary steps to ensure compliance and improvement
  • Ensure compliance with the Occupational Health and Safety Act 85 of 1993