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Service Delivery Engineer

Service Delivery Engineer

Non Equity
Johannesburg North – Gauteng

Reporting to Service Delivery Manager our client is seeking a Veritas Certified IT Engineer to join their service delivery team.  Essential that you have your own reliable transport, internet at home.  Position is a combination of WFH and the office.
 
Qualification, Experience 7 Skills
  • Minimum of a GR 12
  • Veritas Certified (Veritas VCS NetBackup 8.0 Administrator or Higher)
  • 2-5 years Enterprise Backup Solution experience
  • Backup software support will be advantageous.
  • A+ / N+ or CompTIA IT fundamentals.
  • MS Office literacy (MS Word, MS Excel, and MS Outlook essential)
  • Self-motivated and can work within a team
  • Ability to work independently and meet daily tasks
  • Ability to work under pressure
  • Excellent written and verbal communication skills
  • Strong attention to detail
 
Key Role Responsibilities
  • Daily checks of backup status
  • Check disk pool available space
  • Notify and liaise with customers on Backup failures and rectify all Backup failures
  • Escalate issues or problems that cannot be rectified by the Service Delivery Team
  • Tape Management
  • Compile a daily backup failure report (Snag list) for the customer and weekend snag list
  • Perform ad-hoc requests from the customer (restores / add-remove servers from backups / re-run failed backups etc.
  • Weekly Success rate report comments
  • Monthly Restore tests for the customer
  • Manage Backup Register for the customer