Customer Care Manager
FMCG / Food & Bev /Agri ~ Manufacturing
Upper Highway – Kwa Zulu Natal – South Africa
Are you a driven leader passionate about operational excellence and customer-centric strategies?
As a key leadership team member, you will be instrumental in achieving and sustaining growth while driving efficiencies in the Customer Care function. You will be required to spearhead a team and elevate customer service standards to new heights.
This is a high-engagement role. Reporting directly to the GM for South Africa, you will lead a team of 8 specialists and collaborate closely with stakeholders across Supply Chain, Commercial Sales, and Operations.
Bring a proven track record of exceeding targets in a quality-focused environment. Utilise advanced leadership, relationship management, and SAP ERP skills to drive growth and deliver exceptional service
Qualifications, Skills, and Experience:
- Bachelor’s degree in a relevant field.
- Minimum of 6 years of experience managing Customer Care/Sales Support teams in a manufacturing environment. (this is not a call centre environment)
- B2B expertise is applicable in this role
- Leadership skills is a key focus for the role, combined with expertise in supply chain, ensuring OTIF with customers.
- Strong strategic and customer-focused mindset with proven relationship management skills.
- Track record of exceeding targets in a quality-led environment.
- Proficiency in SAP ERP system and excellent English communication skills.
If you’re ready to make an impact in a fast-paced environment and drive excellence in customer care, apply now.