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Customer Care Manager


Customer Care Manager

FMCG / Food & Bev /Agri ~ Manufacturing
Upper Highway – Kwa Zulu Natal – South Africa

Are you a driven leader passionate about operational excellence and customer-centric strategies?
 
As a key leadership team member, you will be instrumental in achieving and sustaining growth while driving efficiencies in the Customer Care function. You will be required to spearhead a team and elevate customer service standards to new heights.
 
This is a high-engagement role. Reporting directly to the GM for South Africa, you will lead a team of 8 specialists and collaborate closely with stakeholders across Supply Chain, Commercial Sales, and Operations.
 
Bring a proven track record of exceeding targets in a quality-focused environment. Utilise advanced leadership, relationship management, and SAP ERP skills to drive growth and deliver exceptional service
 
Qualifications, Skills, and Experience:
  • Bachelor’s degree in a relevant field.
  • Minimum of 6 years of experience managing Customer Care/Sales Support teams in a manufacturing environment. (this is not a call centre environment)
  • B2B expertise is applicable in this role 
  • Leadership skills is a key focus for the role, combined with expertise in supply chain, ensuring OTIF with customers.
  • Strong strategic and customer-focused mindset with proven relationship management skills.
  • Track record of exceeding targets in a quality-led environment.
  • Proficiency in SAP ERP system and excellent English communication skills.
 
If you’re ready to make an impact in a fast-paced environment and drive excellence in customer care, apply now.