Job summary

Job Ref:
BEE Position:
Johannesburg North, South Africa, Africa
Job type:
Full time

eCommerce Manager

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About this job

Our client is seeking a highly creative individual who has worked on an eCommerce site for a consumer business (Retail/FMCG/Luxury), who is passionate about customer experience, service, and brand loyalty. You will act as a brand ambassador for our client ensuring outstanding service and shopping experience. The position requires someone with a holistic understanding of an online customer journey. Become accountable for the market's eCommerce Channels.

Your responsibilities will include:

  • Lead the markets' eCommerce operational plan to deliver on sales and customer satisfaction targets
  • Define the local channel strategy from traffic acquisition to conversion and retention, in close collaboration with all market's functions and channels.
  • Exploration, assessment, and development of local e-Retailing initiatives in collaboration with the market's Commercial Dept.
  • Optimization of the e-commerce Channel performance, from e-merchandising & personalization and retention activities, leveraging CRM insights to increase conversion & average basket size.
  • Delivering Commercial digital activities on time and quality as defined in the eCommerce Operational Plan set by the market
  • Ensure the Brand equity is protected on all digital touchpoints
  • Setup, test, and run promotion campaigns
  • Define, Plan & Activate e-Merchandising activities through cross-selling, up-sell & e-CRM possible strategies
  • Apply all Digital Group guidelines at Channel level


Skills Required

Essential Education

  • Successfully completed NQF Level 4/Matric/Grade 12
  • University degree preferred
  • Google Analytics certification is highly advantageous

Essential Experience

  • At least 5 years’ experience in eBusiness.
  • Knowledge of e-commerce and online shopping
  • Experience in Digital Marketing activities to drive traffic on websites
  • Experience in eCommerce Operations (Content Management, e-Merchandising & personalisation)
  • Web Analytics knowledge
  • Experience with CMS and Magento (preferably version 2.0)
  • Understanding of a multi-media customer service department, i.e. social media
  • Project Management
  • CRM and eCRM experience a plus
  • Computer literate
  • Neat and professional


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