Job summary

Job Ref:
BEE Position:
Cape Town, South Africa, Africa
Job type:
Full time

Digital Business Analyst

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About this job

Are you awesome at finding the best solutions to integrate data-driven digital solutions? As a passionate thought leader in digital you will be required to work closely with clients to identify, analyse and document the requirements for Digital Email and Mobile solutions.

You will serve as the glue between the client, the account manager and the development team. As part of the process you will design the solution and act as the product owner to internal teams for requirement clarification, functionality sign-off and concept demo purposes. In addition, you will advise, educate and provide consultancy to the client on best practices, site production processes and governance.

Key Result Areas:

  • Workshop with the team consisting of the account manager and client stakeholders to gather and write business requirements for large-scale digital projects like email and mobile communications solutions.
  • Establish best practices, guidelines and governance models.
  • Manage digital projects through their phases - sell-in process – presenting to clients, hammering out proposals and details, working directly with the development and project management teams to ensure delivery of projects is as good as the ideas that spawned them.
  • Formulate solutions that meet the client’s requirements and scope.
  • Create and maintain requirements documentation for digital projects and programs.
  • Partner with creative teams on new business assignments to confidently present and prototype new ideas.
  • Work with clients during test/acceptance phases to clarify issues.


Skills Required

Minimum Requirements:

  • B2B Enterprise-scale digital Email and Mobile solutions experience.
  • Displays proven knowledge and expertise in the digital space.
  • Gira experience will be advantageous.
  • Experience working with corporate customers and technical development teams.
  • Ability to define Information architecture.
  • Turn problems into ideas and ideas into solutions.
  • Great relationship-building skills.
  • Ability to talk to across business and technology teams.
  • Excellent interviewing, questioning and requirements' gathering skills.
  • Attention to detail and well-structured.
  • Communication skills – ability to speak and write clearly, simply and concisely.


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