Job summary

Job Ref:
BEE Position:
Roodepoort, South Africa, Africa
Job type:
Full time

Campaign Support Specialist

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About this job

You will work as part of the Operations Team to work with global clients on their marketing execution efforts.

Key Result Areas

  • Serve as 1st level support to troubleshoot and solve technical issues (data files, issue logs, workflows, etc.) with cloud-based campaign deployment and user journey platforms
  • Daily monitoring of tickets queue and inbox for emails that need immediate attention and resolution
  • Daily monitoring of email deliverability and system health checks
  • Create and test messaging templates in campaign platform
  • Facilitate monthly community call meetings with global market users
  • Create customized real-time reports of digital campaign statistics
  • Send out global communication for any system downtime/global technical issues impacting usability
  • Add new users to and managing user permissions
  • Research client issues/process defects and provide resolution and maintain operational functionality of marketing solution
  • Partner with key stakeholders to understand business cases for campaigns for global clients


Skills Required


  • Bachelor’s degree or equivalent business experience, required


  • Minimum one (1) year experience in a similar campaign support role
  • Ability to take requirements and build email templates using pre-built components
  • Ability to configure/publish templates for use in campaigns
  • Strong functional proficiency in campaign orchestration and marketing automation using Adobe Campaign or related marketing automation tools
  • Ability to troubleshoot workflow issues and bugs
  • Understanding of marketing ecosystem architecture and systems integrations (i.e. SAP, Amazon Web Services, CRM, SFTP servers)
  • Understanding of relational databases and data-driven marketing

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