Job summary

Job Ref:
BEE Position:
Zambia, South Africa, Africa
Job type:
Full time

Retail Store Manager - Zambia

* There have been 4 Applications for this position
* This job opening has been viewed 236 times
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About this job

Ideally suit a Zambian residing in Lusaka or a Zambian national wishing to return. Would you like to be part of a leading fashion brand and enhance the brand experience that a customer has with the company. Min 5 years’ experience in the Clothing, Cosmetics and Fragrance industry is essential to secure an interview.

Key Results Area:

  • Oversees the day to day management of the store.
  • Responsible for the achievement of the store’s sales budgets.
  • Managing and motivating a team to increase sales and ensure efficiency;
  • Oversees customer service and ensures that service excellence is achieved at all times.
  • Ensuring standards for quality, customer service and health and safety are met.
  • Staff training.
  • Ensure the stock replenishment function is being carried out effectively to maximise sales on a daily basis.
  • Consistent communication with the Category Managers, Merchandise Manager & Marketing Co-ordinator.
  • Performance Management of the staff.
  • Oversee merchandise & housekeeping standards in the store.
  • Manage stock levels.
  • Assertive, sales orientated, motivated, analytical, solution driven,
  • Analysis of all sensitive transactions (voids, discounts, etc);
  • Cash controls – banking, discrepancies, float checks etc. Knowledge of cashing up procedures and overseeing that all takings are accounted for on a daily basis – i.e. sales recon.
  • Ensure that banking is done by the Admin Managers on a daily basis – local & foreign currency.
  • Ensure that documents are sent to HO as required.
  • Exchange rates updated on daily basis on the system.
  • Ensure that month end procedures are prioritised and that all documents and banking is actioned accordingly.
  • Good understanding of general admin procedures in a retail store environment
  • Good understanding of basic IR procedures. Experience with IR issues if required.
  • Sales & stock analysis of the store – categories, products, contribution reports, stock levels, etc. Must have an understanding of basic system reporting.
  • Dealing with staffing issues such as interviewing potential sales staff, conducting appraisals and performance reviews, as well as providing or organising training and development;

Skills Required

Educational requirements

  • Matric / Grade 12 qualification

Essential Experience and Skills  

  • Retail management experience (essential)
  • Min 5 years’ experience in the Fragrance/ Cosmetics Industry 
  • Excellent PC Literacy (Microsoft PowerPoint, Word and Excel)
  • Must be aware of promotions and act pro- actively in terms of stock control
  • Must be familiar with shelf layouts in stores
  • Must keep updated re own and competitors’ products
  • Familiar with merchandising guidelines
  • Knowledge of the product and personal flair
  • Excellent communication skills
  • An ability to energetically drive sales
  • A customer-centric attitude and approach
  • Sound business acumen
  • Strong leadership skills

Due to a very high number of applications we are unable to respond to every candidate with feedback. If you do not hear from us within 7 days, please assume that you have been unsuccessful on this occasion. Please keep checking our website as new roles will be updated regularly. Pollock & Associates wishes you all the best in your search for a new career opportunity. 

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