Job summary

Job Ref:
BEE Position:
Johannesburg, South Africa, Africa
Job type:
Full time

Retail Boutique Manager

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About this job

Work closely with Head Office and your mission will be to drive the performance of the first Boutique of its kind in South Africa through leading the team to deliver an outstanding client experience and achieve all targets in relation to sales, profitability, and operational compliance.


  • Demonstrate sales leadership for staff by playing an active role on the selling floor
  • Continuously motivate and coach Beauty Consultants and Specialists to meet assigned sales targets, set and follow up team and individual objectives on a daily, weekly and monthly basis
  • Suggest and implement actions plans for the Boutique to Retail Direction (product mix, store merchandising, events and animations, product assortment, buying trends and customer requests) I order to ensure achievement of the Boutique Sales Targets
  • Deploy store business plan to include marketing and promotional strategies that will continue to drive traffic to the store and develop and grow the customer base
  • Conduct sales analyses (quantitative and qualitative sales reports), follow up on market trends and monitor the competitions activity
  • Take additional responsibility as supporting other point of sales, acting as a training store, arranging retail events and supporting new launches
  • Deliver a world class client experience within the Boutique, exceeding brand mystery shop expectations
  • Increase client flow by working closely with Marketing and CRM to develop a network of clients and develop customer loyalty
  • Execute all visual plans at the Boutique for all events
  • Provide new and ongoing product and sales training to team, including new programs, suggestive selling techniques, and client registration programs
  • Recruit high calibre team members, ensuring their retention through the effective management of their induction and performance
  • Ensure that all Beauty Consultants and Specialists are provided with product knowledge to enhance and ensure cross-selling across categories.
  • Determine staffing needs and create staff schedules to ensure appropriate store coverage and match to traffic
  • Oversee process of staffing and planning scheduling and coordinating their payroll information
  • Manage stock to minimize loss and maximize availability, effectively manage stock both back and front of house in terms of quantities and merchandising guidelines
  • Report on store performance as and when required by the brand
  • Ensure operational compliance across the Boutique and team ensuring that all aspects of company procedures are adhered to including cash, stock, IT and security

Skills Required

Minimum Requirements

  • Minimum of 3 years’ prestige beauty sales experience
  • 2 to 5 years of experience managing a beauty store
  • Excellent interpersonal skills and communication skills
  • Creative and innovative thinking with strong initiative
  • Strong sales skills and ability to motivate a team      
  • Proficient user of the MS Office package
  • Business Acumen: Knows how businesses work; knows the competition; is aware of how strategies and tactics work in the marketplace.
  • Adaptable and diligent: high priority on accuracy and adherence to timeframes
  • Dependable and autonomous
  • Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; maintains effective relationships and gains their trust


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